(Return Policy)
Return Conditions
Klarins has a return policy in case of damaged or defective products caused by manufacturing and/or shipping by Klarins. The company will gladly resend the correct product to you, covering all related expenses.
We do not accept exchanges/returns in the following cases:
1.1 Products not purchased from www.klarins-innovation.com
1.2 Products that have been unwrapped, torn, opened, or used
1.3 Customers who do not return the products within 7 days from the date of receipt
1.4 Promotional or conditional free gift products
Product Return Procedure
If you wish to exchange or return a product, please contact us via Line @Klarinsthailand and provide your full name and phone number for further communication. Once we receive your request, our staff will contact you via Line and proceed accordingly.
Customers can return products to Klarins in their original condition within 7 days of receiving the product.
Returned products must be in the same condition as when received from Klarins. The company reserves the right to refuse exchanges/returns for products that are damaged, such as unwrapped, torn, opened, or used products.
(Refund Policy)
Refund Conditions
The company will issue a full refund to the customer in the event that it is unable to deliver the ordered products, without any deductions or additional fees.
Refund Processing Time
In the case where the customer has made payment via Internet Banking, the refund will be processed to the same name and account number from which the payment was made. This process typically takes 2-3 business days.
Terms and Conditions of Service
Terms and Conditions for using the website, hereinafter referred to as the “Service Provider,” and the user applying for the service, hereinafter referred to as the “Member,” are as follows:
Any actions related to publishing, whether through email or a member’s homepage, shall be the sole responsibility of the member, and the service provider holds no liability whatsoever. It is prohibited to use this service to disseminate, reference, defame, or engage in any actions that could cause harm to the monarchy, religion, and national institutions. Members must keep their passwords confidential to prevent unauthorized access that could harm either the member or the overall server system.
It is forbidden to use the email service to cause annoyance to others, such as posting impolite messages or advertising and promoting content that causes inconvenience or misunderstanding in public forums, such as website message boards or social media platforms like Facebook. Members are prohibited from sending emails that qualify as SPAM using references to this server to recipients without their permission or consent. Those who send emails that qualify as SPAM will be held responsible to the service provider and must compensate for any damages incurred.
Members must not engage in any activities that may bring disrepute or cause harm to the overall server system. It is prohibited to use this service to store or distribute fraudulent, obscene, illegal, or immoral information, including pirated software, cracks, hacks, or to use this server’s service to attack other servers, such as mail bombs, hack attacks, spamming, port scanning, or port probing. Members who distribute such information or misuse the service in such a way will be considered in violation and subject to legal action under the Kingdom of Thailand’s laws.
The service provider reserves the right to reject any service requests without explanation and reserves the right to cancel the membership of any user who violates or attempts to violate the terms and conditions without prior notice. Members are prohibited from using this service to store or distribute duplicated or modified content that infringes on copyrights or to use this service to host or provide services to other websites. The service provider reserves the right to pursue legal action to the fullest extent of the law against anyone attempting to harm the server system.
The service provider is not responsible for the performance, delays, errors, data loss, or damages beyond their control. The service provider reserves the right to use and disclose member information if requested by government authorities. If the service provider receives complaints or suspects any improper activity, they reserve the right to temporarily suspend or cancel services to that member while investigating the cause. This website cooperates with the Royal Thai Police to monitor and investigate websites with inappropriate content that disrupt public order. If you encounter or know of such sites, please provide information so we can take appropriate action.
The service provider reserves the right to immediately terminate this service upon discovering any member violations of the terms and conditions or actions that may cause harm or be a threat to the server. This includes security breaches, hacking attempts, unauthorized access to server or other members’ information, or any action that places undue strain on the server. The company assumes that all members have thoroughly read and understood these terms and conditions before applying for service.